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Shipping and Delivery Policy

Last Updated: 19/09/2024

At Blueway Energy Pvt.Ltd., we strive to deliver your purchases in a timely and efficient manner. Please read our Shipping and Delivery Policy to understand our practices regarding the handling of your orders.

1. Shipping Locations

1.1. We currently ship to all major cities and towns within India.
1.2. For locations outside India, please contact our customer support at energyblueway@gmail.com for shipping availability and charges.

2. Shipping Charges

2.1. Shipping charges are calculated at checkout based on the delivery location and the weight of the items.
2.2. Free shipping may be offered on specific promotional events or for orders over a certain amount, as advertised on our website.

3. Processing Time

3.1. Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
3.2. You will receive another notification when your order has been shipped.

4. Estimated Delivery Time

4.1. The estimated delivery time is usually between 5-7 business days for most locations within India. Delivery times may vary based on your location and external factors.
4.2. For remote or non-metro areas, delivery may take an additional 2-3 business days.

5. Tracking Your Order

5.1. Once your order is shipped, you will receive a tracking number via email or SMS, which can be used to track the delivery status on our courier partner’s website.
5.2. If you do not receive tracking information within 3 days of your purchase, please contact us at +91 8085171609 or energyblueway@gmail.com.

6. Delivery Attempt and Failed Deliveries

6.1. Our delivery partners will make two attempts to deliver your package. If you are unavailable, they will contact you to schedule a new delivery time.
6.2. If the package cannot be delivered after the second attempt, it will be returned to us. Re-delivery charges may apply.

7. Delays in Delivery

7.1. While we strive to ensure timely deliveries, there may be delays due to unforeseen circumstances such as natural disasters, strikes, transportation delays, or other factors beyond our control.
7.2. In the event of a significant delay, our team will contact you with an updated delivery timeline.

8. Package Inspection Upon Delivery

8.1. We recommend inspecting the package upon delivery. If you notice any damage, missing items, or tampering, please refuse the delivery and contact our customer support immediately.

9. International Shipping

9.1. Currently, we do not offer international shipping through our standard checkout process. For international shipping requests, please contact us directly at energyblueway@gmail.com.

10. Changes to Your Shipping Address

10.1. Address changes are allowed before the order is shipped. Once shipped, the delivery address cannot be modified.

11. Contact Us

For any queries related to shipping, please contact us at:

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