Cancellation and Refund Policy

Last Updated: 19/09/2024

At Blueway Energy Pvt. Ltd.
, we aim to provide the best shopping experience for our customers. Our Cancellation and Refund Policy outlines the terms under which you can cancel your order and request a refund.

1. Order Cancellation

1.1 Open Box Delivery:
Please inspect the product at the time of delivery.

1.2 Report Issues Same Day:
If you find any physical damage or receive an incorrect order, kindly report it to us on the day of delivery.

1.3. Cancellation by Customer:

You can cancel your order within 12 hours of placing it, provided the order has not been shipped.
To cancel your order, contact our customer service team at +91 7503666508 or email us at info@bluewayenergy.com with your order details.

1.4. Cancellation by Bluewayenergy.com:

We reserve the right to cancel orders for reasons including, but not limited to, stock unavailability, inaccuracies in product information, or payment issues.
If an order is canceled from our end, a full refund will be processed within 7 business days.

2. Refund Policy

2.1. Eligibility for Refunds:

Refunds are available for returned products if the item is in its original condition, unworn, unwashed, and with all tags intact.
Refunds are not available for items marked as non-returnable or items purchased during final sale periods unless the product is defective.

2.2. Refund Process:

Refunds will be initiated once the returned items are received and inspected.
Refunds will be processed to the original payment method within 7-10 business days after the return is approved.

2.3. Partial Refunds:

Partial refunds may be granted in cases where the returned item shows signs of use, is damaged, or is missing parts not due to our error.
3. Returns and Exchanges

3.1. Return Window:

You can return products within 7 days of delivery for a full refund or exchange.
To initiate a return, contact us at +91 7503666508 or energyblueway@gmail.com with your order number and the reason for the return.

3.2. Exchange Policy:

Exchanges are subject to stock availability. If the requested exchange item is not available, a refund will be issued.
4. Non-Refundable Items

4.1. The following items are not eligible for refunds or returns:

Gift cards
Items purchased on final sale
Customized or personalized products unless faulty
5. Shipping Charges

5.1. Shipping charges for returned items are the responsibility of the customer unless the return is due to a defective product or an error on our part.
5.2. Original shipping charges are non-refundable.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a return or exchange at no additional cost.

7. Refund Delays

7.1. If you have not received your refund within the stated period, please check your bank account again, then contact your bank or credit card company. It may take some time before your refund is officially posted.
7.2. If you’ve done all of this and still have not received your refund, please contact us at info@bluewayenergy.com

8. Contact Us

For any questions or assistance regarding our Cancellation and Refund Policy, please contact:

Email: info@bluewayenergy.com
Phone: +91 7503666508